FAQ

You can only order via our website as we do not have a physical store for you to do walk-in purchases.

Sorry we do not sell wine crates alone. Some wines do come parked in wooden crate for full case purchase. Do send us an enquiry on the contact page.

We are not GST registered company at the moment. Hence all prices stated on our website are NETT.

We are not GST registered company at the moment. Hence all prices stated on our website are NETT and unable to process for GST refund.

Orders can be cancelled at least 24 hours ahead of the scheduled delivery/Collection by emailing to info@assemblage.sg. Please note that all cancellation will incur an administrative charge of 10% of the orders value.

Yes you can. However we only accept orders placed 30 days in advance. All wines qty and prices are not confirm until partial or full payment are received.

All our wines are stored at storage facilities and there are cost involve in retrieving the wines, hence we have to limit to a minimum of 6 bottles for self collection to be able to continue to offer our best price to our customer.

We do not offer self-collection services.

We are operating an only online wine shop. We do not have a physical shop to organise tasting session. However, you can order a few bottles to try at your own conveniences.

You do not need to register an account with us to place an order. However, if you have an account, your future orders will be pre filled with your delivery details for faster checkout and you can check on your orders history. We do offer occasionally flash deals only to our registered accounts.

You can have multiple delivery location but every delivery point must be 30 bottles or $600.00 and above else a $18.00 will be chargeable per location.

We offer delivery Monday - Saturday between 2pm to 6pm (DAY) and 6pm-10pm (NIGHT). We only do delivery for PayPal and Internet Bank Transfer orders on Saturday and after office hours delivery.

Sorry we are not operating on Sunday and Public Holidays.

We can send directly to your wedding / event venue only for PayPal, Credit Card and Bank transfer.

Please provide the following information during your checkout.

• Catering manager name and contact
• Wedding / Event date
• Include any ballroom name if applicable
• Couple's / Events' name for labeling on box

We can deliver anywhere in Singapore EXCEPT Jurong Island.

You can refer to our payment page for details here.

Sorry but we do not offer terms for our orders. Payment is due upon delivery.

We strongly do not recommend leaving your payment at the doorsteps or dry riser as we are delivering alcohol. We might need to check the identification of the person receiving the wines during delivery.

All our wines are Rolling vintages and are not always updated as we have close to 1400 labels to monitor. We will replace with a new vintage once the current vintage are no more available. No refund once order are signed and received. If vintage are a considering factor for you. Please email to info@assemblage.sg to confirm before ordering.

We only sells wines duty-paid on our website. And also wines that are duty-free have specially printed labels that states DUTY FREE.

We do sourcing for wines not listed on our site. You can use the contact page to send us an enquiry.

Please do contact us immediately. We can do a refund if the wine is at least 80% full. We will arrange collection of the rejected wine within 24 hours and refund back via the mode of payment.